Head of Operations France (m/f)

Are you interested in efficient and effective operational processes of a software company? Are you eager to apply your skills, like to perform pioneering work and enjoy being in the middle of things instead of being a mere spectator? That sounds great! You might be just the person we are looking for to lead our operations team at our French subsidiary.

Your areas of responsibility:

  • Ensuring that all operations (Presales, Business Consultant, Application Consultant, Project Manager, Key Account Manager, Support) work together in the right way, are executed correctly, cost effectively and timely in alignment with specifications and quality requirements with the customers
  • Supporting implementation/software integrator partners in supporting their enablement and project stuffing/
    set up
  • Organizing Presales (e.g. preparing showcases) and proper project setup (e.g. staffing of project management and project delivery, communication and documentation, partner management)
  • Supporting Sales Manager and key accounting in sync with Sales efforts and need
  • Ensuring that targets and operational process requirements are met by performing quality controls and monitoring KPI’s
  • Setting and reviewing budgets and managing costs effectively in respect of the planning process
  • Managing and increasing the effectiveness and efficiency of Support Services by improving each function as well as coordination and communication between support and business functions.
  • Enhancing the operational systems, processes and policies in favour of the organizational mission

Your profile:

  • Proven work experience in Operations Management, Project Management and Delivery Services (at least 5 years working experience)
  • Strong leadership, organizational and problem solving skills
  • Adequate knowledge of organisational effectiveness and Operations Management
  • Knowledge in Product Information Management, MDM, ERP and eCommerce is beneficial
  • Familiarity with business and financial principles and practices
  • Working knowledge of budgets, forecasting and metrics
  • Excellent French and good English skills (written and spoken)

This is what we offer:

  • Medium-sized company with flat hierarchies and short decision paths, located in central Paris
  • Pioneer work
  • Exciting and multifaceted tasks – and quite a lot of responsibility

HR Contact

Nicole Petersen
Organisational development and HR

CONTENTSERV GmbH
Werner-von-Siemens-Str. 1
85296 Rohrbach/Ilm Germany

apply@contentserv.com 
+49 8442 9253-807

About CS Group AG

Contentserv enables retailers and brands to develop the groundbreaking product experiences of the future by fully exploiting the potential offered by advanced technologies. Our vision is to make the daily lives of marketers and product teams easier by providing them with an advanced, complete, business-focused platform emphasizing time to value.

By combining Product Information Management (PIM), Master Data Management (MDM), and Digital Asset Management (DAM) in one single platform, Contentserv allows retailers and brand owners to offer the rich, relevant, and emotional product experiences that exceed their customers' expectations. Learn more at www.contentserv.com