Tag: product content

4 Essentials For The Delivery of an Excellent Product Experience

Woman smiling because of great product experience

4 Essentials for the Delivery of an Excellent Product Experience

Excellent product experience delivery goes beyond ensuring core product satisfaction. Imagine buying one of the popular smartphones out there only to discover later on that it has poor customer support and an even worse return policy. The product itself may be good, as it’s popular after all, but if its ancillary services are a hit or a miss, what’s stopping you from switching to the better brand and leaving a bad review?

Product experience, then, is the customer’s emotional response to the product at every touch point. To excel in product experience, brands must elicit a positive emotional response from consumers each time they interact with a product at every touch point.

How to Get Started:

1. Identify your target’s pain points. To manage experiences, you must first manage expectations. And what consumers expect from ecommerce sites boils down to:

  • UI/UX optimized
  • Accurate and complete product information
  • Unlimited selections or assortment of products
  • Personalized offerings
  • Availability of reviews and ratings
  • Shopping convenience, including flexible payment schemes
  • Discounts and promos with loyalty reward offers
  • Free delivery and pick up options
  • Painless return policy

2. Build a technology infrastructure that can support your content creation and distribution strategy. Top brands implement the concept of product experience management (PXM) to distribute relevant and targeted content at the best times and to the precise targets in order to: deliver the desired experiences and elicit positive emotions, build a relationship with customers and eventually inspire loyalty and expand market share.

According to Gartner, a PXM adds the following capabilities to a product information management solution (PIM):

  • Product content analytics
  • Personalization
  • Contextualization
  • Automation and optimization using machine learning (ML) and artificial intelligence (AI)

3. Create Compelling Content. As with customer experience, the great differentiator for brands in ecommerce is content. Top brands not only address shopper pain points, but work to exceed their expectations. So, through rich and contextual content, you could communicate, engage and build a relationship with consumers, hoping it eventually leads to not just sales, but even endorsement and loyalty. Note, though, that what’s compelling for one may not be the same for another, hence the rise of personalization. By doing a demographics and psychographics deep dive, you could create content that anticipates and addresses a consumer’s particular need, and then position yourself as the credible solution provider.

For more inspired content, you can checkout Warby Parker’s and Airbnb’s websites.

4. Use Analytics for Insights. Brands need insights into their product content performance to come up with tweaks and improvements that could drive consumers deeper into the sales funnel. With analytics, you could also see associations and affinities between your products and customers.

Not only that, by leveraging your operational and transactional data, you could make better business decisions, such as how to:

  • Best respond to rapid changes in market conditions
  • Adjust pricing
  • Improve market segmentation
  • Address seasonal demands

Now You Know the Essentials, Do You Have the Tools to Start?

By using a combination of features and advanced technologies that facilitate not only the on-boarding, enrichment and management of data, but one that can also help you create targeted, contextual and emotionally-engaging product communication.

  • PIM – It’s the foundational piece to a PXP. With a PIM, you can collect, maintain and distribute accurate, complete and consistent product information across all channels. This is important because when it comes to e-commerce sites, consumers expect accurate and in-depth product information.
  • Master Data Management (MDM) – This solution allows you to accelerate business processes by connecting all data in your product information supply chain. An MDM also helps you ensure data quality and security, create golden records, and control versions.
  • Marketing Experience Management (MxM) – The perfect complement to your PIM and MDM, an MxM enables you to exceed consumer expectations through timely delivery of personalized product experiences across channels. With an MxM, you can offer dynamic promotions and adjust them in real-time based on insights gathered from analytics.

3 Key Steps to Winning Consumer Trust on the Product Page

3 Key Steps to Winning Consumer Trust on the Product Page

Getting consumers to your product page and getting them to purchase your products are two different things. The average ecommerce conversion rate hovers just below the three percent mark. That’s not quite three people out of every 100 visitors to your product pages are purchasing. So, you can’t afford to turn off any would-be buyers and they would be if your pages aren’t relevant enough.

Relevancy is more than a product match with a consumer. Unless you sell a very niche item, your product would also be available from a number of retailers. Anything from a shirt to a car can be bought across hundreds of sites across the web. One of the key pillars to relevancy on the web is trust, which makes a lot of sense since buying something online is somewhat final. (Even the easiest return policies are somewhat tedious, which is a reason why retailers with a strong brick-and-mortar presence tend to have better online performance.)

How do you convince consumers that you are trustworthy when they land on your product page? Below are three time-tested and proven techniques to make trust the key pillar on your product page.

STEP 1: Product Reviews

It should be no surprise that people trust other consumers more than they trust a brand. One survey states that 85% of consumers trust online reviews as much as personal recommendations. Reviews prominently displayed on your product pages will give people the peace of mind to make purchases.

What about negative reviews, you might ask? Most consumers are smart enough to realize that not every product is a great fit for everyone. Some people are more vocal than others and sometimes they’ll leave unflattering reviews of your products. Read them and take action, but don’t delete them. A bunch of five-star reviews is just as damaging as having no reviews at all. In fact, 82% of consumers seek out negative feedback only, so if they can’t find it there will be an even greater chance of mistrust.

Your product will speak for itself over time if it’s sold enough, but until then, be thankful for reviews left on your site. Think of them as a little bit of free content marketing from the people that matter most, your customers.

STEP 2: Authentic Photography

The first thing that should come to most product marketers is quality photography. But, quality photography and authentic photography are two different things. How many fast food restaurant commercials have you seen with amazing looking food only to be dismayed when you order the same thing at the restaurant? Those commercials don’t exactly exude trust, do they?

What exudes trust are user-generated content (UGC) like Instagram posts. Because consumers crave authentic photos so much, they take photos themselves to share with their peers via the platform. It became a phenomenon, so a social media agency based in New York gathered and analyzed data, and found out that “Instagram-style”photos increase conversion rate by 25% more than professional product shots.

A professional photographer can make anything look great, and they should, but, consumers expect to get the same thing they see online. If they don’t, and instead got a slightly worse variation, then your product pages will have the same amount of trust as a fast food commercial.

STEP 3: Knowing Your Customer

Perhaps the quickest way to earn trust is to know someone and help them solve a problem. While most products can be found across the web, they’re mostly flashed in front of you as if the product itself is enough reason to buy it. Typically, a person is swayed to spend money on something that solves a problem for them.

How do you know the problem that your customer is trying to solve? That takes persona research and the ability to display variants and suggestions based on who is searching for what. Once you figure out your persona pain points, then you can solve for those and offer your solution on the right touchpoints at the right time. By solving their problem, you’ve gained their trust. Personalization is so effective that according to Accenture, 58% of consumers are more likely to buy from a shop that offers items based on their history.

There are many other ways to prove your trustworthiness, but your product page is where the rubber meets the road, so to speak. Most people aren’t concerned with your corporate messaging and the educational sales funnel that might be set up. When they land on a product page you have a small window to prove that you are worthy of them going through the sales process. That’s done with relevancy, authenticity, and with proof from the people that came before.

How to Leverage Personalization to Boost Sales

Personalization: Man holding a sneaker

How to Leverage Personalization to Boost Sales

Slowly but surely, digital-savvy companies have been pushing the boundaries of what’s possible. It’s because of these companies that today’s customers have higher expectations.

So, personalization today goes much further than just slapping the customer’s name on the email subject line and calling it quits. If this is still the extent of your personalization efforts, then it’s time to look into new ways to personalize your customer’s experiences, since personalization has been proven to increase your sales.

But where should you start? In this blog, we’ll give you an overview of systems that can contribute to a personalized customer experience.

The Importance of Personalization

As we can see in this infographic by marketingprofs, personalization helps in upselling, cross-selling and overall customer retention.

68% of companies have made it their top marketing priority, yet 53% of them lack the basic tools needed to make it a success across the board.

Furthermore, businesses that participated in the Boston Consulting Group’s survey indicated that they are expecting an annual revenue growth between 6% and 10% due to their personalization efforts.

The Seed of Personalization: Data

Even as companies like Starbucks are presenting their customers with tailored games through their loyalty programs, many are still stuck with email marketing.

And that’s perfectly understandable. Personalization requires an incredible amount of data. Not only do you need a lot of data, that data needs to be error-free.

For starters, have a look at the data you have. What’s in your analytics software, CRM, or marketing automation tools? Bring them all together and try to identify certain trends.

It always helps to have a clear view of your customers. A buyer persona can help you achieve this. If you’re still in the process of drafting your personas, you can find our Osudio Persona Template here.

Once you have defined your personas, you’re ready to start using them to define general rules.

However, more and more companies are going beyond general rules. They are looking at more specific things to personalize, like the websites that someone has recently visited or certain life events.

If you’re a retailer and know that a certain customer has recently had a baby, it might be a good idea to congratulate them with, say, a coupon for baby clothing or diapers.

While these are all great for driving revenue, you might want to hold off on applying them until you’ve become more familiar with personalization.

Starting at the Core: Your Products

Depending on the CMS your business uses, you might also be able to leverage its power in your personalization efforts.

For example, Sitecore allows you to change a page’s content depending on a user’s profile.

If you sell pet food and know a visitor has a dog, you can choose to only show dog food on your homepage.

However, getting your product data all sorted out is the first step in using them to create a fitting product experience for your customer.

You can try to personalize as much as you want, but if your products aren’t labeled properly, then it’ll be hard to show the right products to the viewer.

When your organization has access to a PIM system, that should not be an issue. A product experience management system goes even further.

It goes to great lengths to help its users personalize, allowing you to define personas and assign certain products or even different product pictures to specific personas. When such a system identifies a visitor as someone who is part of one of your personas, they will be shown the correct products at the right time.

Keeping Things Simple

Personalization can also be found in smaller things on e-commerce websites. If you notice that a certain person tends to buy the same product every month, why not give him a coupon to encourage him to keep doing so?

Another scenario: Profile A always buys product X and Y. So, if a customer that fits profile A’s description buys product X, you might want to show him a recommendation for product Y. Cross-selling or even upselling shouldn’t be too much of an issue anymore.

You can also play with the customer’s cart. Often, it’ll be loaded with products that they just won’t buy. They’re effectively window shopping online.

Most websites already save the carts when people leave, but they often forget to capitalize on it. Send them a clear notice of their cart when they return as a reminder.

While we’re on the topic of carts, why not personalize a banner ad based on what’s in it. An easy example would be your free shipping requirements.

Do you notice that the basket isn’t quite full enough to warrant free shipping? Display a banner with the message that they still haven’t met the requirements for free shipping. Add a few targeted product suggestions and you’re good to go.

You can also use the information you have on users to make their life a lot easier. If you’re using forms, let them autofill as much as possible.

This will make it easier for the customer to buy, which in turn will increase the chances of conversion. Or try simply offering different imagery and copy based on the location of the user.

The possibilities are endless. That’s why you should have a clear vision of which experience you want to offer your customers.

Contentserv and Osudio are more than happy to explain our vision on a product-driven customer experience in our joint webinar.

 

This blog was written by Brecht Beertens from our partner Osudio and is part of a four-part series of blogs focusing on the FMCG market in 2019.

 

E-commerce’s Growth Skyrockets. Are You Ready for Change?

E-Commerce’s Growth Skyrockets. Are You Ready for Change?

“By 2037 e-commerce will overtake traditional commerce.” That’s the harsh reality according to Nielsen in their report “Future Opportunities in FMCG Ecommerce”. The year 2037 might seem like it’s still far off, but it’s a reality that will surely come. E-commerce is everyone’s highest priority and this report tells us that it will dominate even further in the years to come. That’s why it’s time to start evaluating and reinvesting in your e-commerce solution now, so that you’ve done your fair share of optimizing by 2037. Where should you start? There are a few tools you’ll need to look at to make yourself ready for the changes to come.

What will change?

Quite a lot, actually. At the moment, there are plenty of new technologies that are worming their way into the consumer’s daily life. An example would be voice technology. As Google, Amazon and Alibaba continue to improve their speech recognition algorithms, which has pushed past an impressive 95% word accuracy rate for the English language, more languages will follow soon enough.

This technology combined with home devices and modern smartphones open so many possibilities when it comes to commerce. And we haven’t even touched upon the other new kids on the block such as VR, AI, and mobile payments…

All of these advancements are predicted to give e-commerce that final push to overthrow brick-and-mortar stores. However, this also means that there’ll be more and more channels to distribute your product through, so keeping your messaging consistent across all channels is incredibly important. How are customers supposed to trust a brand that says one thing on Facebook and another on their website? This makes omnichannel commerce an enormous challenge for many companies today. What more once even more channels are added?

Even today, 80% of the citizens of Western Europe are actively buying online every month according to the Ecommerce Foundation. But before you learn how to run, you have to learn how to walk. By improving your e-commerce now, you can make sure that your omnichannel strategy is up to speed and sustainable for growth going into 2037. That way, you can offer a complete and consistent experience to your customers as soon as possible.

Preparing for e-commerce growth

Many organizations have already made great strides in the digital world. On the flip side, there are also companies that haven’t. Let’s assume your organization is part of the latter group. What do you do? How do you make sure that you are ready for 2037? No worries, we’ll break it down into some easy-to-digest steps. That way, you’ll know where you have to start your journey to omnichannel success.

1. Make sure your data is under control

First of all, you’ll want to make sure that your data is fully under control. If you make mistakes here, you’re sure to hit a brick wall in your e-commerce growth. A customer needs to be able to trust your store, which is why you need to make sure you provide a fitting and consistent experience for them. Supplying them with incorrect or outdated information will definitely throw a wrench into your relationship with your customers.

Let’s say your business sells furniture. If the sizes of a cupboard are wrong on your website, you can rest assured that you’ll receive quite a large amount of complaints. How would you feel if you ordered your dream cupboard online, only to find out that it’s one centimeter too high to fit into your room while assembling it? If you invest in a good PIM solution, you can rest assured that this won’t happen to your customers. At least, for the things they buy from your store.

2. Choose your e-commerce solution

Once your data has been whipped into shape, it’s time to take a look at your ecommerce solution. This one’s a hard choice to make. Do you want to settle for one big monolithic solution that takes care of everything out-of-the-box? Or would you prefer the flexibility of an API-based approach? There are differences for you as a company and the way you’ll work with it. If we’re going to continue with the furniture store example, this is just where a customer would buy your furniture online.

Of course, there are more nuances to picking the right platform. Depending on the needs of your business, the chosen system can be completely different. In the end, this is not a decision that should be taken lightly. If you still want to learn more about this, I recommend checking out our whitepaper “The Ecommerce Selection Handbook”, as this is not the main focus of this article.

3. Connect 1 and 2, then start personalizing

You might think you’re finished now, but no. You’ve only got your basics covered, and there’s still much work to be done. However, that doesn’t mean that you can’t be proud of where you are now! You can sell your products online and you can be sure that all your information is standardized and correct. That’s quite a feat already! But there’s still work to be done. Now that the foundation has been laid, it’s time to start optimizing!

Take a good look at your website and e-commerce store. Is everything clear? To you, it might be. But what about that first-time visitor to your website? Do they know what to do? Try to look at it from their perspective. Try to gather as much data as you can. Check your preferred web analytics tool, look for market research and try to conduct your own interviews and A/B tests.  Once you know what people want and where it goes wrong, it’s time to start incorporating what you’ve learned.

Make sure you don’t lose track of your other channels, though! If you’ve noticed a softer tone-of-voice works better and update your website, update your other media, too! You could compare your brand to a person here. If a person treats you completely differently in certain situations, you probably won’t trust him or her. It’s the exact same for customers and brands. That’s why consistency is key across all of your channels.

Improving your store is a never-ending process. There’s always something to optimize or something to recheck. The sooner you get started, the more things will have been done by 2037.

Personalizing experiences for e-commerce growth

After all of this, we still haven’t touched upon personalizing content. Whether it’s an introductory message for a first-time visitor or even different content based on which website the visitor is coming from. It might sound like science-fiction to some, but a good omnichannel strategy that is focused on product experience makes it all possible. According to research by Sitecore, personalizing customer experience can lead to an increase of 19% in digital conversions.

Check out this video by Sitecore if you want more info:

Your store also has room for personalization if you want to get the most out of your e-commerce solution. The “product recommendations”, the “often bought togethers” or the “users also looked at” sections. They’re nothing to scoff at! Thirty-five percent of e-commerce giant Amazon’s sales comes from their perfectly optimized recommendation engine. That’s a rough 62.2 billion dollars’ worth of revenue, for those wondering.

Your connected PIM and the personas defined in your CMS make it easy to keep all your personalization efforts consistent across the board. Focus on product experiences and do the work that needs to be done to build the entire experience. Then push it to your system and present a potential customer with a total product experience. Doing so will cause him or her to start to trust your information and your company. What is part of that product experience? Is it only the sizes and technical details of the cupboard you provide? Or does it have more aspects? We’ll discuss the essential parts of product experience in our upcoming webinar.

 

This blog was written by Brecht Beertens from our partner Osudio and is part of a four-part series of blogs focusing on the FMCG market in 2019.

Increasing Your Revenue With the Same Product in a Different Setting. Easy as Pie!

How to increase revenue

Increasing your revenue with the same product in a different setting.

Easy as pie!

Do you know the story of the black dress? The one that would look nice on any woman, but never gets picked by anyone who doesn’t look like the shown model.

Imagine you are selling black dresses. Black dresses that would fit nicely for that gala occasion for which a student is invited to. But the same black dress is also very suitable for a distinguished, elderly woman who unfortunately needs to attend the funeral from one of her close friends.

But where both ladies could go to a store to get the personalized experience and adequate service to their situation, when they visit the webshop they both get a disappointing service not very suitable to their specific individual situation – they are shown the one setting with one model.

#OopsMissedOpportunity.

It is amazing how well shop-employees are able to help their customers and how badly a webcommerce shop is able to do this, even though ecommerce managers put big budgets into personalisation and customer experience projects.

The result is still that everyone is presented the product in the same way. Being it fashion, being it DIY tools or food or any other product, in a commerce environment we are still not able to transfer the knowledge we have about the customer in putting a product in the right context.

Whether it is my black dress story or any other product retailers are still seeing every customer as the same. Somehow, we only look at how we can compete with Amazon or any other marketplace with which we are in a race to the bottom. Because we feel that is the only way to compete these days.

If you are a brand and want to truly engage with your customer, you also want the technology to do this. So, take the challenge and stand out against the Amazon’s, Ali’s or any other marketplace

Every customer is unique then treat her or him that way too.

Being active in the online business, since early 2000, I have seen a lot of changes. From basic informative websites to personalized content based on various aspects, to optimizing search to present the right product even though the search query is multi interpretable. But somehow companies have not succeeded in driving product experience in a webshop.

Products shown in a webshop are for everyone the same. This has brought me to my “do you know the story of the black dress which could fulfill more dreams then she is doing right now?”

I can help you sell more black dresses

 Placing a product in the right context gives you a lot of usp’s  It enables you to bring a better product experience to your customer. It makes you stand out against marketplaces at which you also sell your product. You will increase your revenue and your bottom line.

Are you ready to present a real product experience?

 It is not hard to accomplish a real product experience. Most of you already have set up personas. You need to set up the product experience platform which Forrester has accredited us a leader in her most recent PIM wave.

Conversational Commerce, Hyperpersonalization and Deep Product Information for the Win!

Conversational Commerce, Hyperpersonalization and Deep Product Information for the Win!

With new apps and smart speakers being released with even more smart assistants almost every quarter, and with the continuous expansion of ecommerce goliaths, conversational commerce is going to be the next big hurdle for manufacturers and non-market-leading brands.

Let’s take a deeper look into the conversational elements of voice assistants and smart speakers that are quickly making their way into every home.

Big brands are going to increase their advantage in the conversational commerce corner simply because they are market leaders. So, how can you make it to the top as a non-market-leading brand and/or product?

Taking Amazon as the leading example, there are a couple of key elements that you need to arrange, such as having your product prime-authorized, putting up a choice badge (which will help for sure), increasing shipping speed and some other important elements.

Secondly, you need to get the attention of the potential customer, which is not going to be easy as they might not even see your product when searching online. But once they found your product, your product might get ordered over and over again, which will prompt the commerce hubs to push your product harder to your network.

But the question “how do you get that ball rolling?” remains.

They are several ways of doing this, for sure hyperpersonalization will be a big part of this as the fight for the customer will continue. The commerce hubs will have several ways of promoting their own products and your products, mainly through trustworthy channels like email marketing and their own online platforms, next to conversational channels like chat and voice. If you are able to feed those platforms via deep integrations with your product information systems you are enabling them to more easily and oftenly push your product. This also depends on the maturity of the commerce channels used, but for the sake of this blogpost, let’s leave that to a blogpost for another time.

The challenge of hyperpersonalization with customer experience and deep product information is that it can only be as successful as the information available. And getting this deep level of information disclosed to the goliath platforms isn’t always an easy thing – but with connectors, APIs and microservices rapidly evolving, this becomes easier every year.

As a colleague of mine often says, “Amazon and product information can be fascinating!” He showed me this example where if you go to Amazon and you search for “Chocolate”, you get like >50.000 results. But if you then search for “Chocolate that does not contain alcohol” it drops to just shy of 800 (Now if that would be true a lot of evenings would be even more fun and let’s not go into the mornings;).

The difference can simply be found in complete product information (and inheritance rules and smart product experience platforms will go a long way here).

With each touchpoint, the commerce goliath will learn more about the customer and this will be connected to the customer’s profile so that future offers, both non-conversational as well as conversational can be personalized to the person’s profile going forward. Where whoever has their ducks and data in a row the best will get on top of the ever evolving and future challenging channel called “commerce”.

7 Keys to Crafting High-Quality Product Content

7 Keys to Crafting High-Quality Product Content

Content gets the bulk of attention these days when it comes to digital marketing. A quick Google search on content creation will pull up countless articles on blogging best practices, effective strategies, campaign ideas, social media trends, and so on, which can get people to your site.  Driving awareness is one thing, but it’s quite another to convert them into paying customers.

When it comes to product content, accurate, complete, consistent and relevant product information is king.

The following are seven ways to produce product content that will excite, engage and convert your audience:

1) Focus on your target buyer and personalize your offering

The competition to sell inventory across the web is fierce. You might only get one shot at selling your product to the right person. If you’re displaying the wrong product you’re out of luck.  People aren’t going to click into your site to find the right product if the one in front of them has no bearing on themselves. You have only one chance.

As an example, I have spent the last few weeks exploring new SUVs. Car dealerships in general have figured out that I’m looking for a new car, but some have honed in to the type I’m looking for. This ad happened to catch my eye, while I was casually scrolling through…

 

According to the 2018 Trends in Personalization report, 98% of marketers agree that personalization boosts customer relationships, while 87% share that they’re experiencing measurable success.

2) Create a compelling story

Writing product descriptions are no different than any content marketing efforts. They say a photo is worth a thousand words, but when it comes to a product, you might need  a short description (under 160 words) or long description (under 600 words) next to to the photo to bring it it to life. A coat in a product catalog, for example, is just a coat, until you pair it with an interesting backstory…

Why is storytelling important? According to Harvard Business School professor Gerald Zaltman, 95% of purchasing decisions happens in the subconscious. And the best way to reach that part of the human brain is through engaging stories.

3) Use an attention-grabbing headline

As with any piece of content, if people don’t read it it’s a waste of time to write it. The headline should draw your audience in for more.

How to write headlines that people will read? Well, first define which “people”, a.k.a. your target audience. There has to be something in the content for them to continue reading. According to copyblogger, 8 of 10 people will read the headline, but only 2 of 10 will go on to finish the piece. So, for your headline to have the power to grab and hold, it must contain the 4Us: useful, urgent, unique and ultra-specific.

4) Write original copy

Every product is different and when you have an inventory that has hundreds or even thousands of products, writing original copy for each one can be daunting, but it is necessary. Even beyond that, as mentioned in bullet one, writing original product copy for each persona can truly help the content be not only relevant, but persuasive.

 

www.blackdiamondequipment.com

Why is original copy important? Because it builds trust. Writing your own product description shows your belief in your product, respect for your customers and trustworthiness.

5) Product rich imagery

If you’re the type of person who spends time in the mountains and need a utilitarian vehicle, not many words need to be written for someone to click…

How important are images for product experience? 75% of ecommerce shoppers say product images strongly influence their buying decision. With images, consumers are instantly connected to the product, so they have the power to make or break the sale. If that’s the case, ensure that you put up high-quality original images as much as possible. It’s even better if you avoid using stock photography, as it will turn consumers off. You could also provide alternate views/angles and zoom. Finally, shoot a contextual shot. Show people how the product would look like on them or let them experience it with their imagination.

6) Have clear and concise descriptions

Original and descriptive copy doesn’t mean you have to write a novel. In fact, as with most text, less is more. As Dr. Seuss famously quoted “So the writer who breeds more words than he needs, is making a chore for the reader who reads.” Or in the case of product content, making a chore of him or her moving on from your product.

Remember that most people today are on the go and using their mobile to read. Not only that, according to a Microsoft study, their attention span has become worse than the proverbial goldfish. From 12 seconds in 2000, it’s down to eight seconds in 2013. Plus, they’re naturally distracted, what with all the choices given them, so it makes so much sense to write a short purposeful copy.

7) Offer additional relevant products

So, you’ve got their attention, so what’s next?  Don’t stop there, show them what else they can’t live without.  You know who they are now, you know what they want, you have the ability to strike while they’re still on your site.

It doesn’t hurt to offer or suggest items that complement or supplement their purchase. In fact, it’s a known sales technique called cross-selling. Another technique you can use is upselling or when you encourage consumers to upgrade to a more valuable purchase.