Your customers expect consistent product information across all touchpoints. A modern customer journey often involves many steps – from the first contact to the final purchase.
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Miele publishes hundreds of brochures with tens of thousands of pages and images every year for its distribution channels.
Vaillant produces a comprehensive printed price list encompassing up to 900 pages, as well as various special price lists for individual sectors in a laborious process every year.
Content is King – assets like product information, images, and videos are the most important elements of a successful customer experience.
Our implementation partners are highly qualified and well trained in our solutions. With their know-how, they ensure that our customers projects are implemented on-time and within budget.
Together with our technology partners, we offer our customers additional features that are constantly extending and incorporate the latest developments on the market.
You will find useful connectors, apps and extensions to integrate your existing infrastructure – developed by certified partners and Contentserv.
According to the analysts at Forrester, Contentserv “provides the most extensive suite of all the providers we evaluated in this Forrester Wave.”
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Provides retailers and brand manufacturers with integrative tools to simplify data management and create an exciting product experience that satisfies customers across all touch points.
At Contentserv, we are driven by the desire to keep our customers one step ahead of the competition. Our pioneering software empowers retailers and brands to make their product experiences increasingly engaging and valuable, year after year. Continuous improvement is hard-wired into our platform. That translates into more successful brands, and more satisfied end-consumers. Get in touch to discuss how we could do the same for you and your organization.
edding AG now digitalizes its entire content for more than 5,000 products and streamlines its marketing processes with the marketing software by Contentserv.
Rohrbach/Ilm: March 29, 2016 – edding AG, inventor of the legendary permanent marker “edding No. 1“ and an internationally successful company has started to digitalize its marketing. With the technologically leading marketing software by Contentserv, edding will now optimize its processes in marketing, manage the entire content for the international product communication centrally and distribute the content at all multichannel touch points.
Many companies are currently dealing with the topic digital transformation – in particular marketing departments are facing increasingly complex requirements with regards to target-group-specific communication and are subsequently challenged as never before. Companies that don’t centralize their content for product communication while simultaneously highly automating recurring processes will be left behind in the race for new customers. Today’s marketing experts have to be able to quickly and flexibly adjust to changing market requirements in order to be able to distribute the right content at the right time across more and more channels. Those who try to meet these challenges with Excel lists and manual content management will quickly reach their limitations – and all the more on an international basis.
More than just a permanent marker, edding stands for products that make creative ideas visible. As one of the 100 best employers of the German middle class, edding AG follows the digitalization trend so as to be able to present its product diversity even more target-oriented and flexibly across international borders.
The company is therefore now banking on the marketing software solution by Contentserv. The Marketing Information Management (MIM) will centrally manage the entire content for more than 5,000 articles and numerous product variants – including more than 20,000 images – before distributing these multilingual contents across numerous touch points – in a highly-automated manner. Online channels such as websites, shops and social media play an equally significant role to the classic media such as retailer catalogs, price lists, flyers, POS and fair equipment. An automated translation management furthermore ensures the transfer of all created content into the languages of each specific target market. This makes the processes in marketing more flexible and quicker and guarantees product communication across all media – online as well as offline, nationally and internationally.
Per Ledermann, CEO at edding AG: “We chose Contentserv because their solution convinced us. It was the best solution for our purposes, namely the multidimensional mapping of our product ranges, which we need for our different target groups.”
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