Head of Professional Services India (m/f)

Contentserv is a technology leader in marketing software solutions. We offer solutions for Product Content Creation, Product Content Management and Product Content Distribution. Our main software components include MDM (Master Data Management), PIM (Product Information Management) and DAM (Digital Asset Management. Our software facilitates the day-to-day business of more than 400 customers, 300000 users in 89 countries. Together with Business and Systems Integration Partners we analyse, design and deliver operational changes through technology solutions. Join us to fast track your learning and development of your career.

The Job Position Summary

Strategically oversees, monitors and manages an IT project from an executive level. As the most responsible authority over a project, this individual is charged with managing project team members and allocated resources. Lead teams in the design, development, integration, and support of software products. Manage, incorporate, and balance resources across all projects without impacting deliverable.

Responsibilities:

  • Manages the strategic aspects of large engagements and mitigates any risk.
  • Oversees senior managers and managers working on client engagements within practice.
  • Reviews high-level deliverables across practice.
  • Ensures engagement reviews and quality assurance procedures take place for all practice engagements.
  • Provides leadership to practice within a geographic area.
  • Develops, implements, and maintains sound business practices.
  • Develops and implements strategic objectives for practice that are aligned with the region’s strategic initiatives.
  • Reports profit and loss figures.
  • Consolidates and analyses profitability, revenue, margins, bill rates and utilisation across practice.
  • Helps create pipeline forecasts and broad-based financial picture for practice.
  • Addresses and resolves all billing issues.
  • Ensures practice meets or exceeds budgeted financial objectives, including revenue and margin.
  • Develops and meets revenue and other financial goals for practice.
  • Accurately forecasts revenue, profitability, margins, bill rates and utilisation across practice.
  • Manages the negotiation of contract pricing when necessary.
  • Provides leadership and guidance in all aspects of the sales cycle.
  • Takes a lead role in monitoring the identification and development of strategic accounts.
  • Involves, as appropriate, the sales team in order to achieve sales goals.
  • Manages business development on a strategic level for practice.
  • Grows long-term relationships with clients and capitalises on equity and partnership opportunities.
  • Evaluates and redesigns practice offerings.
  • Understands the implications of different technical choices and is able to guide our clients to the best solution for their situation.

The Requirements:

  • 12+ years of project management experience. Especially larger projects with established firms
  • PMP certification required; PMO experience preferred
  • Experience in Agile teams
  • Proven leadership skills
  • Expertise in conflict resolution
  • Analytical and strong organizational skills, with excellent verbal and written ability
  • Proficiency with related software tools including but not limited to ProjectManager.com, JIRA, MS Excel, etc
  • Experience in the software industry, especially in the PIM/MDM/CMS/eCommerce area is a plus
  • Effective time and project management skills
  • Strong organizational, interpersonal, communication, collaboration and networking skills including cross-cultural abilities.
  • Ability to deal effectively with people at all levels of the organization and work well in highly matrixed organization.
  • Experience in collaborating globally international counterparts is beneficial.
  • Relevant Bachelor’s degree, or equivalent combination of education and experience

Other Details:

  • Required exposure to comparable market and products [No]
  • Relevant degree/comparable experience [Any Graduate in business or related field or an MBA or equivalent experience]
  • Required language skills and level [English – Read /Write /Speak – Expert Level]
  • Desirable skills and knowledge [Domain experience in product training, fluency in secondary languages such as German, French, Spanish, or Japanese would be beneficial]
  • Home office or teleworking possible? [No]
  • Part-time working possible? [No]

The Upside:

  • Flat hierarchies and short decisions paths, room to try things out, opportunities to be a pioneer in your field.
  • Competitive salary and adequate remuneration packages
  • Corporate Health Insurance Plans (Medical coverage for INR 5 Lakhs)
  • Flexible work timings depending on project need
  • Opportunity to be part of a fast-growing organization with an amazing international team that embraces diversity and values your personal contribution
  • Incredible growth potential – we are revolutionizing the PIM/MDM market

How to Apply:

If you have the above qualification and interested to apply, please send us your updated resume along with your availability, salary expectations and legally eligible preferred work location. Submit your resume to Talent Acquisition team of Contentserv at csglobal_careers@contentserv.com for consideration. We will get back to you shortly on your fitment to the applied position.